1. Who we are

In this Privacy Policy:

• “We”, “us” or “our” means ICONIC Venture Services Ltd, a company registered in England (company number 14794432), with its registered office at 86-90 Paul street, London EC2A 4NE, United Kingdom.
• “You” or “your” means the person using our services.
• “Digital Services” means our website, mobile app, software and other online services we provide.

You can find our contact details in Section 9.

2. Your privacy

When you use our services, we may collect and use personal information about you. This includes information that can identify you, such as your name, email address and telephone number.

We are responsible for looking after your personal information and will handle it in line with UK data protection laws, including the UK GDPR.

This Privacy Policy explains:

• what information we collect;
• why we collect it;
• how we use it;
• how long we keep it;
• who we may share it with;
• how you can contact us; and
• your rights over your personal information.

3. What information do we collect?

When you register with us

We may collect:

• your title and name;
• your home or delivery address;
• your email address;
• your telephone number;
• your profession;
• your password; and
• your marketing preferences.

Please keep your password secure and do not share it with anyone.

When you use our services

When you use our website, app, customer service, trade counters or social media platforms, we may collect information such as:

• details of your purchases and orders;
• your responses to our marketing;
• CCTV footage when you visit our premises;
• records of communications between you and us, including telephone calls and messages;
• information about how you use our website or app;
• photos, reviews, questions or other content you provide;
• your preferences when using our services;
• information about the device you use, such as its model, operating system, IP address and browser;
• information about cookies and your online browsing and purchasing activity.

We use cookies on our website. Please see our Cookies Policy for more information.

You can use our website without creating an account. However, if you create an account or shop online, we may link information from your previous visits and purchases to your account.

You may also provide information through surveys, competitions, reviews, forums and customer service chats.

4. Why do we collect your information?

We may need your contact and payment details to process your orders and provide our services.

We may also check some of the information you provide, such as your name and address, against suitable third-party databases to help prevent fraud and protect your payment information.

If you use our services, we may collect information about your location, with your permission. This can help improve services such as Click & Collect. You can change your location settings on your device at any time.

If you agree to receive marketing, we may contact you by email, SMS, telephone or post about offers, discounts, events and other information that may interest you.

You can withdraw your marketing consent at any time by changing your account preferences, using the unsubscribe option in our emails or messages, contacting us through our website, or contacting Customer Services.

Even if you opt out of marketing, we may still contact you about important matters such as your orders or products you have purchased.

If you give us permission to use content you have created, such as social media posts or photos, you can withdraw that permission by contacting us.

We may also use information about your purchases to understand customer buying habits and, where you have agreed to marketing, to make our communications more relevant to you.

5. How do we use your personal information?

We use your personal information for several reasons, including:

• processing and delivering your orders;
• contacting you about your orders and services;
• responding to your questions and requests;
• asking for reviews and feedback;
• sending marketing information where permitted;
• improving our products, services and website;
• making your online experience more personal;
• understanding how customers use our services;
• preventing fraud and criminal activity;
• keeping customers, staff and visitors safe;
• dealing with complaints and legal claims; and
• meeting our legal responsibilities.

We only use your information when we have a valid legal reason to do so. This may be because:

• you have given us consent;
• we need it to provide a service or fulfil a contract with you;
• we have a legal obligation; or
• we have a legitimate business reason for using it.

We may use cookies and similar technologies to understand how people use our services and to improve advertising. Where required, we will ask for your consent before using these technologies.

Our Digital Services are not intended for children, and we do not knowingly collect children’s personal information.

6. How long do we keep your information?

We only keep your personal information for as long as we need it for the reasons explained in this Privacy Policy.

How long we keep it depends on factors such as why we collected it, how sensitive it is, the risk of misuse and our legal and regulatory requirements.

7. Who do we share your information with?

We may share your information with trusted third parties who help us provide our services. These may include companies that help with:

• delivering orders;
• sending emails, letters and SMS messages;
• processing payments and refunds;
• providing customer services;
• maintaining our databases;
• preventing fraud;
• carrying out surveys and research;
• analysing data; and
• supporting our marketing.

These companies should only use your information for the services they provide to us.

We may also share information with payment providers, such as PayPal, when you choose to use their services.

We may share information with law enforcement agencies where this is necessary to prevent or investigate crime or where we are legally required to do so.

We may also share information with insurers and claims handlers when dealing with a claim.

If our business or assets are sold or transferred, your personal information may also be transferred as part of that transaction.

We may share information where we need to protect our legal rights, property, customers, staff or other people.

We may also share anonymous or combined information that cannot identify you.

Third-party websites

Our website may contain links to other websites, apps or services. These organisations have their own privacy and cookie policies.

Once you leave our website, we are not responsible for how those organisations use your information.

Where your information is processed

Your information may sometimes be processed or stored outside the UK or another country where we operate. If this happens, we will take appropriate steps to make sure your information is protected in accordance with data protection law.

8. Your rights

You have rights over your personal information. Depending on the circumstances, you can ask us to:

• tell you what personal information we hold about you and provide a copy;
• correct information that is wrong;
• delete your information where there is no good reason for us to keep it;
• temporarily restrict how we use your information;
• stop using your information in certain circumstances;
• stop sending you marketing information; and
• provide your information in a commonly used electronic format or transfer it to another organisation where applicable.

We may ask you to prove your identity before dealing with your request.

Please tell us if any of your information is incorrect so we can update it.

If you are unhappy with how we have handled your information and we cannot resolve your complaint, you can complain to the relevant data protection authority.

In the UK, this is the Information Commissioner’s Office (ICO).

9. How to contact us

If you want to update your information, object to how we use it, ask us to delete it, request a copy of your information or contact our Data Protection Officer, you can:

• click on this link to access our Data Subject Request Form; or
• write to us at: Customer services, ICONIC Ventures  Services Ltd, 86-90 Paul street, London EC2A 4NE

10. Protecting your personal information

Information sent over the internet is never completely secure. Although we take reasonable steps to protect your information, we cannot guarantee its complete security while it is being sent to us.

You should also take steps to protect your account, including keeping your password private and logging out when you finish using our services, especially when using a shared or public computer.

We recommend using a unique password for your account and not using the same password and email combination on other websites.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.